To Our Valued Clients:
First and foremost, we would like to assure you that we will remain open until the government says otherwise, while our lobby remains closed we continue to offer curbside services.
As government protocols recommend, we encourage clients over 65 as well as those at risk of infection to remain at home and not come into the clinic. We also ask that any clients who have a fever or are showing other signs of sickness REMAIN AT HOME. If you are at risk, or simply prefer to avoid contact but need to bring your pet in, we are happy to come out to your car to pick up your pet.
Please do not postpone essential care (including urgent exams, food or prescription refills, etc.) for your pet out of fear. We are happy to discuss symptoms and questions with you over the phone to determine your pet’s needs and ensure they receive the care they need.
Appointment
Appointments and service will be handled through a “hands-free” practice such as:
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- Pre-schedule your appointment and bring dogs on a leash and cats in a carrier
- Upon your arrival at the clinic, remain in your vehicle and call us to check-in
- A team member will discuss all your needs and concerns by phone during check-in
- A team member will meet you in the parking lot and individually bring your pet(s) in for evaluation and care
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You may choose to wait in your vehicle during your pet’s examination or return at a later scheduled pick-up time.
Payment
Once the examination and treatments are complete, you may pay over the phone by credit/debit card. If you are paying by check or cash, a team member will take the payment at your car.
Pick Up and Drop Off
If your pet has a procedure scheduled with us, we will follow a similar protocol: we will pick your pet up from your car, check you in, and address any questions. Your veterinarian will contact you following your pet’s procedure and let you know when your pet is ready for pick-up. Call us when you get here and please stay in your vehicle. We will bring your pet to you and address any other questions you may have.
In Closing
For further information regarding COVID-19 and your pet, we suggest the AVMA COVID-19 FAQs for Pet Owners: https://www.avma.org/sites/default/files/2020-03/covid-19-faq-pet-owners_031620.pdf
Stay healthy & safe!
The Animals ‘R’ Us Team